Help & FAQ
The price of postage can be checked in our item description.
Underneath the 'Add to cart' button you will see 'calculate shipping'
Type in your Quantity and Post Code, then click 'Calculate'
This will automatically calculate your shipping and display the shipping cost to your area.
Postage can vary depending on location.
It would be best to use this Australia Post tool - here
From location is from Mayfield, NSW, 2304.
The price of postage can be checked in our item description.
Underneath the 'Add to cart' button you will see 'calculate shipping'
Type in your Quantity and Post Code, then click 'Calculate'
This will automatically calculate your shipping and display the shipping cost to your area.
Unfortunately not. However our posting times are very quick.
Unfortunately not. All prices we display is the best we can offer.
We use Australia Post and FastWay couriers.
We only service within Australia.
This would normally mean the Australia Post servers have not been updated.
If your tracking number is still not working after 3pm, please contact us - here
If you let us know soon enough we can put a hold on your order and dispatch when you'd prefer.
However if we are notified too late, and the parcel has been dispatched. Unfortunately we cannot hold the item.
Most deliveries are completed within 2 business days, however, can sometimes take up to 2 weeks depending on your location. You can also check this using the following link. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/. " From" location is from Mayfield, NSW, 2304.
Yes, the shipping cost can be paid by Afterpay.
Products go on the presale for the upcoming shipments. Due to the high demand for our Products, they are sold out even before the shipment arrives. So it is best to place an order sooner than later to avoid missing out.
Product shipments usually arrives within a couple of days (plus or minus) of the advertised date. Once the products are unloaded and become available, we will notify you via email and SMS.
Unfortunately, we don't have any local stores for Nanny Annie. We are an Online store.
We are online only, unfortunately no showroom is available.
We are primarily an online store, in certain cases we can make exception for items to be collected from our Wetherill Park location in Sydney.
All products we sell meet Australian Safety Standards.
All products come with a 12-month manufacturer warranty unless otherwise specified.
We will specify a Pre-Sale date if we have an ETA on when more stock may arrive.
If the item is sold out without a Pre-Sale date, unfortunately, we do not have an ETA for that product at this time.
All star kidz products ( Expect tables and chairs which are made in Vietnam ) are made in china . Website www.starkidz.com.au
There is a recline strap at the back of the seat – need to pull that to recline or to put the seat up . The instruction should be in the product manual .
The Vicino has a rocking feature which you can choose to use or not.
If you are not using the rocking feature it is nice and still. It comes with the rocking feature, it is not sold separately.
12volt 1.5amp power adapter can be used for Star Kidz deluxe cradle or Feathertop highchair
The tog can be found by using the calculator in the following link .
https://www.gro-store.com.au/guides/grobag
https://www.adenandanais.com/en-us/sleeping-bag-tog-chart
Our returns policy can be found - here
In the rare case an item is damaged in transit and is/or faulty we will require photos or a small video sent via email with a brief message letting us know the issue. It is best to reply to your invoice.
Please note: On some items there is NO Warranty on Paint & NO RETURNS.
